alonedt5 Privacy Policy — Online Casino Pakistan

alonedt5 ("we", "our", "us") operates the online gaming platform available at alonedt5.app. We understand that when Pakistani players share their personal information with us, they're placing a meaningful level of trust in the platform. This Privacy Policy is our commitment to being completely transparent about what we do with that information and why.

This policy applies to all personal data collected through the alonedt5 website, any associated mobile application, customer support interactions, and any other point of contact between you and alonedt5. It covers data collected from registered account holders as well as from visitors who browse the site without registering.

By using alonedt5 and creating an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, you should not use the platform. For any questions about how alonedt5 handles your data, you can contact our team at support@alonedt5.app at any time.

alonedt5 collects personal data through a number of different channels. Below is a comprehensive breakdown of the categories of information we may collect and the specific data points within each:

2.1 Registration and Account Data

When you create an alonedt5 account, we collect the information you provide directly during the sign-up process. This includes:

• Full legal name as it appears on your Pakistani CNIC or other valid ID
• Date of birth (used for age verification — alonedt5 is strictly 18+)
• Pakistani mobile phone number
• Email address (if provided)
• Username and encrypted password
• Residential address within Pakistan

2.2 Identity Verification Data

To comply with our Know Your Customer (KYC) and anti-money-laundering obligations, alonedt5 may request copies of official documents, including:

• Pakistani CNIC (front and back)
• Passport or other government-issued photo ID where CNIC is unavailable
• Proof of address documents (such as a utility bill or bank statement in your name)
• Payment method verification documents when required

2.3 Transaction and Financial Data

• Deposit and withdrawal history on alonedt5
• Payment method identifiers (Easypaisa account numbers, JazzCash numbers, bank account details — stored in masked form where possible)
• Transaction timestamps, amounts in PKR, and processing references
• Bonus and promotional credit usage history

2.4 Gameplay and Betting Data

• Games played, bets placed, and wagers settled on alonedt5
• Session durations and bet frequency patterns
• Game preferences and browsing patterns within the lobby
• Sports betting selections and outcomes

2.5 Technical and Device Data

• IP address and approximate geographic location (province/city level)
• Device type, operating system, and browser version
• Mobile network carrier information
• Session logs, click patterns, and platform interaction data
• Cookie and tracking pixel data (see Section 7)

2.6 Communications Data

• Records of customer support interactions via live chat and email
• Feedback, complaints, and dispute correspondence
• Marketing communication preferences and response data

alonedt5 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not described in this policy without first obtaining your explicit consent.

alonedt5 does not use automated decision-making processes — such as algorithmic systems — to make decisions that significantly affect your account without human oversight. Any significant account action, such as suspension or restriction, involves a review by our compliance team.

Every instance of personal data processing at alonedt5 is based on one of the following legal grounds. We process your data only when we have a valid reason to do so.

• Contract performance: Processing that is necessary to operate your alonedt5 account, execute PKR transactions, settle bets, and provide the core gaming service you signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulatory requirements — including identity verification, anti-money-laundering checks, age verification, and fraud prevention obligations.
• Legitimate interests: Processing that alonedt5 carries out in the legitimate interests of operating a safe, secure, and fair gaming platform — such as detecting fraud, securing the platform against abuse, and analysing platform performance for improvement purposes.
• Consent: Where alonedt5 relies on consent as the legal basis for processing — such as sending you marketing communications — you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

alonedt5 does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. Full stop. Your data is shared only in the following limited and specific circumstances:

• Payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard, alonedt5 shares the minimum necessary transaction data with the relevant payment processor to execute the transaction. These processors operate under their own privacy policies and security standards.
• Game content providers: alonedt5 partners with third-party game studios to deliver casino games and live dealer experiences. These providers may receive anonymised or pseudonymised session data necessary to deliver their games. They do not receive your full identity or payment information.
• Identity verification partners: When conducting KYC checks, alonedt5 may use a regulated third-party identity verification service to validate the documents you provide. These services are bound by strict confidentiality agreements and regulatory standards.
• Legal and regulatory authorities: alonedt5 will disclose personal data to law enforcement agencies, regulatory bodies, or other legal authorities when required to do so by applicable law, court order, or regulatory instruction. We do not make such disclosures voluntarily or beyond what is legally required.
• Business continuity: In the event of a corporate restructuring, merger, or acquisition, player data may be transferred to a successor entity. Any such transfer will be conducted in accordance with this Privacy Policy, and affected players will be notified in advance where required by law.

alonedt5 processes all player transactions exclusively in Pakistani Rupees (PKR). The security and integrity of payment data is one of our highest-priority responsibilities.

Payment card data processed through alonedt5 is handled to Payment Card Industry Data Security Standard (PCI-DSS) requirements. Full card numbers are never stored on alonedt5's servers — where card data is retained, it is stored in tokenised form only, meaning the actual card numbers are replaced with non-sensitive equivalents that cannot be used for transactions outside the alonedt5 ecosystem.

For mobile wallet transactions via Easypaisa, JazzCash, NayaPay, and SadaPay, alonedt5 retains wallet identifiers (mobile numbers) in encrypted form. These are used solely to process your transactions and to ensure that withdrawals are returned to the same source used for deposits — a standard anti-fraud measure.

alonedt5 monitors all PKR transactions for unusual patterns as part of our anti-money-laundering obligations. Patterns that raise flags under our compliance framework may result in a request for additional documentation, a temporary hold on transactions, or — in serious cases — referral to relevant authorities. This monitoring is a legal requirement, not a reflection of distrust of any individual player.

alonedt5 uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file that is stored on your device when you visit a website. Cookies help alonedt5 deliver a better, more personalised experience and allow us to understand how the platform is being used.

The categories of cookies used by alonedt5 are as follows:

• Essential cookies: These are strictly necessary for the alonedt5 platform to function. They manage your login session, maintain your account security, and enable core platform features. Essential cookies cannot be disabled without breaking platform functionality.
• Performance cookies: These cookies collect anonymised data about how players use the alonedt5 platform — which pages are visited, how long sessions last, and which features are used most. This data is used exclusively to improve the platform and cannot be used to identify you individually.
• Functionality cookies: These cookies remember your preferences — such as your last-selected game category, your preferred language, or your bet history display settings — so you don't have to reset them every session.
• Analytics cookies: alonedt5 uses privacy-compliant analytics tools to understand aggregate platform usage patterns. Data collected through analytics cookies is processed in anonymised or aggregated form and is not linked to your individual alonedt5 account.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will affect the functionality of your alonedt5 account. Most modern browsers allow you to block cookies, clear existing cookies, or be notified when a new cookie is being set.

alonedt5 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal and regulatory obligations — whichever is longer.

• Active account data: While your alonedt5 account remains active, we retain all associated personal, transaction, and gameplay data to operate your account and provide the service.
• Closed account data: Following the closure of an alonedt5 account — whether at your request or initiated by alonedt5 — we are typically required to retain certain records for a minimum period to comply with financial regulations, anti-money-laundering laws, and dispute resolution requirements. This retention period is generally five years from the date of account closure.
• Identity verification documents: Copies of CNIC and other verification documents are retained for the duration of account activity plus the applicable legal retention period. These documents are stored in encrypted form with strictly limited access.
• Marketing data: If you have consented to receiving marketing communications from alonedt5, we retain your contact details and communication preferences until you withdraw your consent or until three years after your last interaction with a marketing communication, whichever comes first.

After the applicable retention period, personal data is either securely deleted or irreversibly anonymised so that it can no longer be associated with you as an individual.

Protecting the personal data of alonedt5 players is a non-negotiable priority for us. We have implemented a layered security architecture that addresses threats at every point — from the moment you submit your registration details to the moment you receive your PKR withdrawal.

Our security measures include, but are not limited to:

• TLS/SSL encryption: All data transmitted between your device and alonedt5's servers is encrypted using TLS (Transport Layer Security) protocols. The padlock symbol in your browser's address bar confirms this encryption is active during your session.
• Encrypted data storage: Personal data held in alonedt5's databases — including identity documents, payment identifiers, and contact details — is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls: alonedt5 staff access to personal data is strictly limited on a need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and regular access reviews. Access logs are maintained and audited.
• PCI-DSS compliance: Payment card data handling meets full PCI-DSS requirements. Card numbers are never stored in plain text.
• Penetration testing: The alonedt5 platform undergoes regular security assessments by independent third-party security professionals to identify and address vulnerabilities proactively.
• Incident response: In the event of a data security incident that affects your personal data, alonedt5 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

While alonedt5 takes all reasonable steps to protect your data, no system connected to the internet can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone else.

As a player on alonedt5, you have the following rights in relation to your personal data. We take these rights seriously and will respond to valid requests within a reasonable timeframe — typically within 30 days of receipt.

To exercise any of these rights, contact alonedt5 at support@alonedt5.app. We may need to verify your identity before processing your request. We will not charge a fee for legitimate data rights requests.

alonedt5 is strictly an adult gaming platform. Access to the platform is prohibited for anyone under 18 years of age. We do not knowingly collect personal data from minors.

Age verification is conducted at the point of registration and may be repeated during the withdrawal process. If alonedt5 discovers that a player is under 18, we will immediately close the account, void any bets or game rounds played, reverse any deposits where possible, and ensure that no winnings derived from underage play are paid out.

If you are a parent or guardian and have reason to believe that your child has accessed the alonedt5 platform or provided personal information to us, please contact support@alonedt5.app immediately. We will investigate and take appropriate action promptly.

alonedt5 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to the platform. When material changes are made, we will update the "Last updated" date at the top of this document.

For significant changes that materially affect how we process your personal data, alonedt5 will endeavour to notify registered players via their registered mobile number or email address. It is, however, your responsibility to review this policy periodically to remain informed about how your data is being handled.

Continued use of the alonedt5 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any updated provisions, you should discontinue use of the platform and contact us to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way alonedt5 handles your personal data, please get in touch with our team:

• Email: support@alonedt5.app — for detailed privacy queries, data rights requests, and formal complaints
• Live Chat: Available 24/7 from within your alonedt5 account — for quick questions about your data or account privacy settings
• Response time: Data rights requests are responded to within 30 days. General privacy queries via live chat are typically addressed within minutes.

If you wish to make a complaint about how alonedt5 has handled your personal data and are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.